Privacy Policy

This privacy policy describes how Fern Creek Dentistry collects, uses, and protects personal information obtained through our website or online platforms, including when users interact with our advertisements on Facebook, Instagram, or other Meta properties.

Information We Collect

When you visit our website or submit a form online, we may collect personal information such as your name, phone number, email address, appointment preferences, and any additional information you choose to provide. This may occur when you request an appointment, ask a question, or respond to one of our advertisements.

How Your Information Is Used

We use the information you provide to follow up on your inquiry, contact you regarding dental services, schedule appointments, and deliver patient care. Your information may be stored in secure practice management or customer relationship management (CRM) systems to ensure appropriate follow-up and coordination. We do not sell your personal information to any third-party organizations.

Use of Information from Meta Platforms

If you submit your information through an ad on Meta platforms such as Facebook or Instagram, your contact details will only be used by our office to follow up on your request. Meta may track form interactions or user behavior as part of their advertising tools. For information on how Meta handles data, please refer to Meta’s own privacy policy at www.facebook.com/policy.php.

Data Security and Retention

We maintain administrative and technical safeguards to protect your personal information. Access is limited to authorized staff, and all systems containing patient or lead data are secured. Information submitted to our office may be retained in accordance with industry standards and applicable healthcare regulations.

Website Tracking and Cookies

Our website may use cookies or analytics tools to better understand how visitors interact with our pages and to improve overall functionality. This data does not personally identify you and is used solely for performance and optimization purposes.